D&E Technical Services Ltd
Climate control specialists
Site callouts

We provide site callouts for air conditioning and refrigeration covering a wide range of industry sectors and applications from server rooms to coldstores and commercial fridge systems. From receiving the initial call we aim to have an engineer on site within 24 - 48 hours depending on the site location and our current workload. In some instances we can attend site the same working day should our engineers be working local to that particular site.

Some businesses request a callout within 24 hours for systems serving critical areas such as server rooms. We are able to incorporate this within our service and maintenance packages that can be tailored to you specific needs.

We charge a standard callout fee for an engineer to attend site which allows for the first hour on site based on the site being within a 10 mile radius of St.Neots. Any additional hours on site are charged at our standard hourly rate. If needing to travel further afield travel would be charged at our standard hourly rate plus mileage.

  • Priority callouts for existing service contract customers
  • Investigation, diagnostic & repair
  • Emergency callouts
  • Quick response & ordering of replacement parts

All work is carried out during normal working hours Mon-Fri unless requested otherwise. If we are required to attend site outside normal hours of working such as weekends or public holidays then additional costs would apply.

The majority of common problems can be diagnosed and rectified within the first hour on site. However there are instances which involve a more detailed investigation and diagnosis and instances where replacement parts would need to be installed. Should additional visits be required or spare parts needing to be ordered these would be quoted prior to any repairs being carried out.

There may be instances when a callout can be avoided through basic fault finding. We are able to guide customers through some basic checks over the phone which can often resolve easy to fix problems saving you money from a callout visit.

Our preventative maintenance contracts also help to reduce site callouts and maintain the reliability and performance of the systems saving you money long term.

We aim to have an engineer on site within 24-48 hrs


Established 1990
 
 
 
 
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 Copyright 2014 D&E Technical Services Ltd. All rights reserved. Registered No. 2514362
Registered address: 40A Market Square, St.Neots, Cambs, PE19 2AF
VAT Registration Number: GB 563 5225 45